Frequently Asked Questions (FAQ) 🐢✨
1. Do you offer a 14-day return policy?
✅ Yes! You have the right to cancel your purchase within 14 days of receiving your order. Simply contact us at info@pilbågen.se to let us know you wish to return your item. We'll guide you through the return process.
2. Do you offer free shipping?
🚚 Yes! Enjoy FREE SHIPPING on your order. Any applicable delivery details will be shown at checkout.
3. How long does delivery take?
📦 Delivery times may vary depending on your location. You will receive order information and any available tracking details once your order has been dispatched.
4. What if my product arrives damaged?
❤️ Your satisfaction matters to us! If your item arrives damaged or defective, please contact us at info@pilbågen.se with your order number and photos of the issue. We'll help you find a suitable solution.
5. What colors are available?
🎨 Our beautiful turtle lamps are available in three stunning colors:
🧡 Orange
💚 Green
💙 Blue
Choose the perfect color to complement your home!
6. What are the lamp's specifications?
💡 Our decorative turtle lamp features:
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Dimensions: 21 × 13.5 × 10 cm
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Bulb fitting: E14
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Maximum bulb power: 40W
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Cable length: 180 cm
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Materials: Glass and metal
7. Can I change or cancel my order?
✅ Please contact us as soon as possible at info@pilbågen.se if you need to change or cancel your order. We'll do our best to help before your order is dispatched. Your statutory cancellation rights remain unaffected.
8. How can I contact customer support?
📧 Email: info@pilbågen.se
🕒 Our online store is open 24/7, seven days a week.
💬 We aim to respond to all inquiries within 24 hours.
9. Are your turtle lamps suitable as gifts?
🎁 Absolutely! Our unique mosaic turtle lamps make thoughtful gifts for birthdays, Halloween, Christmas, housewarmings, and other special occasions.
10. When will I receive my refund?
💳 If you exercise your statutory right of withdrawal, your refund will be processed in accordance with applicable consumer law. We may wait until the returned item is received or you provide proof that it has been sent back.
Still have questions?
We're happy to help! Contact us at info@pilbågen.se.
Thank you for shopping with us! 🐢✨